Refund policy
Return and Refund Policy – Madina Laptops
Last updated: October 22, 2026
1. Your right to return
You can return your order within 14 days of receiving it, for any reason. This policy applies to all purchases from Madina Laptops.
2. How to return an item
- Contact us using the contact form on our website within 14 days of receiving your order. You must include your order reference number and the reason for the return.
- We will reply with the return address and instructions. You must send the item back within 14 days of telling us you want to return it.
- Pack the laptop securely with its charger, accessories and anything else included in the original delivery.
3. Return costs
The buyer pays the cost of returning the item. We recommend a tracked service because you are responsible for the item until it reaches us. We can’t refund items lost or damaged on their way back to us.
4. Condition of returned items
Items must be returned in the condition they were received. Before sending a laptop back, please remove all personal data, sign out of any accounts (such as Microsoft, Apple or Google accounts) and turn off any locks or passwords. We may reduce your refund if the item is damaged, has missing parts, or has lost value through handling beyond what is needed to inspect it.
5. Refunds
- Once we receive and check your return, we will refund the item price within 14 days.
- Refunds go back to the original payment method.
- Original standard delivery costs are refunded where required by law.
6. Faulty items or items not as described
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. If an item is faulty or not as described, contact us straight away using the contact form, with your order reference number. We will respond to you via email. Please include photos or a description of the problem to help us deal with it quickly. We will arrange a repair, replacement or refund, and you will not pay for the return.
7. Warranty
Where a listing states a warranty (for example a manufacturer warranty), the details in that listing apply.
8. Cancelling before dispatch
If you want to cancel before your order is dispatched, contact us through the contact form with your order reference number as soon as possible. We dispatch orders within 1–2 business days, so please contact us quickly.
9. Your personal information
We use the information you give us for returns and refunds as described in our Privacy Policy.
10. Contact
Madina Laptops
Email: support@madinalaptops.store
Address: 59 Franklin Road, Blackburn BB2 2TB, United Kingdom